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Frequently Asked Questions
A little clarity, a lot of confidence.
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General
Is moissanite a “fake” diamond?
No — moissanite is its own stone, not an imitation. It’s made of silicon carbide, one of the hardest and most brilliant naturally-occurring compounds on Earth, and today it’s lab-created for consistent quality. It’s chosen on its own merits, not as a stand-in for diamond.
What materials do you use?
Every piece is available in 925 sterling silver or 18K gold plating (approx. 2.5 micron thickness), so you can choose the finish that fits your style and budget.
Orders & Shipping
How long does shipping take?
Orders are processed and shipped within 1–3 business days, with delivery in 3–7 business days depending on your location.
Do you ship internationally?
Yes — we ship across the US, UK, and EU. Any customs duties or import taxes are the responsibility of the recipient and vary by country.
How can I track my order?
You’ll receive a tracking number by email as soon as your order ships.
Returns & Exchanges
What’s your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original condition and packaging.
How do I start a return?
Contact our team through the Contact page with your order number, and we’ll send you return instructions.
Can I exchange for a different size or style?
Yes — exchanges are available within the same 30-day window, subject to stock availability.
Jewelry Care
How do I clean my moissanite jewelry?
See our full Jewelry Care guide — the short version: warm water, mild soap, and a soft brush is all you need.
Will my jewelry tarnish?
Sterling silver can tarnish slightly over time with exposure to air and moisture. A quick polish with a soft cloth restores the shine. 18K gold-plated pieces are more tarnish-resistant with proper care.
Will moissanite lose its sparkle over time?
No. Moissanite is chemically and optically stable — it won’t cloud, yellow, or dull with age.
Moissanite
How does moissanite compare to diamond?
Moissanite has a higher refractive index (2.65–2.69 vs. diamond’s 2.42) and more than double the fire, meaning more rainbow-colored sparkle. It’s rated 9.25 on the Mohs hardness scale — just below diamond’s 10 — making it more than durable enough for everyday wear.
Will moissanite pass a diamond tester?
Standard thermal diamond testers may read moissanite as a diamond due to similar thermal conductivity. Specialized dual testers (thermal + electrical) can accurately distinguish between the two.
Is moissanite ethical and sustainable?
Yes. Every stone we use is lab-created, meaning no mining is involved — a more conscious choice without compromising on beauty.
Product Information
How do I find my ring size?
Visit a local jeweler for an accurate fitting. If you’re unsure which size to choose, contact our team before ordering.
Do your earrings come with hypoallergenic posts?
Yes — all our earring posts are nickel-free and suitable for sensitive ears.
Can I get a piece engraved?
Select items offer engraving at checkout — look for the “Personalize” option on the product page.