Privacy Policy

We collect information that helps us operate our online jewellery store and provide the services you request. This may include your name, email address, telephone number, billing and delivery addresses, order details, and messages you send to us.

When you place an order, payment information is handled by the payment provider used at checkout. We may receive transaction confirmations and limited payment details, such as the payment method and transaction reference, rather than your full card number.

We may also receive technical information, including your IP address, device and browser details, site interactions, and cookie data. If you choose to submit a review, image or other content, we process the information you include in that submission.

We use personal information to manage purchases, arrange delivery, provide order updates, answer enquiries, administer customer accounts, keep our website secure, prevent fraud and improve our services.

Where you have signed up or where otherwise permitted by law, we may also send product news, offers or other marketing communications. You can unsubscribe from marketing emails at any time using the link provided in those messages.

For people protected by UK or European data protection law, our grounds for processing depend on the circumstances. They may include performing a contract with you, complying with a legal obligation, pursuing legitimate business interests where your rights do not override those interests, and obtaining your consent where it is required.

Examples include using delivery details to fulfil an order, retaining necessary transaction records for legal compliance, protecting our store against misuse, and asking for consent for certain marketing or tracking activities.

We may share relevant information with companies that help us provide our services, such as payment processors, website and hosting providers, shipping and fulfilment partners, customer-support services, and — where used — email marketing, analytics or advertising platforms.

These providers receive information needed for their functions and are expected to handle it in accordance with applicable privacy and security obligations. We may also disclose information when legally required, or to protect our rights and the security of our business.

Our website may use cookies and related technologies to make shopping and checkout work, remember preferences, understand website performance, and — if enabled — measure or personalise advertising.

Some cookies are necessary for the website to function. Other cookies may require your consent, depending on your location and the purpose of the technology. You can manage browser cookies through your browser settings; blocking essential cookies may affect parts of the store.

Depending on the law that applies to you, you may be entitled to request access to personal information we hold, ask us to correct inaccurate data, request deletion, object to or restrict certain processing, or request a portable copy of eligible data. Where processing relies on consent, you may withdraw that consent.

To make a request, email hello@the-moissanite.com. We may need to verify your identity before responding. If you are in the UK, you may also raise a concern with the Information Commissioner’s Office (ICO).

We keep personal information for as long as it is reasonably needed for the purposes described here, including order administration, customer support, accounting, legal compliance and dispute resolution. Different types of information may be kept for different periods.

We take reasonable organisational and technical steps to protect information against unauthorised access, loss or misuse. No method of online transmission or storage is completely secure.

As an online store serving customers in different countries, we may work with service providers located outside your country of residence. Where applicable data protection law requires safeguards for an international transfer, we take steps to use appropriate protective arrangements.

Our website and products are intended for a general shopping audience and are not directed at children under 16. We do not knowingly seek personal information from children for independent purchases or marketing. Please contact us if you believe a child has provided us with personal information inappropriately.